Effective Date: April 1, 2026
This Refund Policy applies to all payments made to Hizura ("we", "us", or "our") for the use of our platform at hizura.com ("Service"). Payments are processed by Paddle as our authorised reseller and Merchant of Record. Refunds are subject to Paddle's Refund Policy.
You may request a full refund within 14 days of your purchase date. This right does not apply if you have already started using the Service (e.g., credits or tokens have been consumed) and you consented to immediate access at the time of purchase.
To request a refund, contact us at founders@hizura.com with your account email and order details within 14 days of your purchase. Refunds are processed by Paddle.
Approved refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to appear on your statement, depending on your payment provider.
If you have any questions about this Refund Policy, please contact us at: founders@hizura.com